Customer Accounts Manager | Growth & On-Demand Pay

The Aaron's Company, Inc.; Dublin (GA); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

On Demand Pay

Career advancement opportunities

Paid time off

Sunday off

Medical, dental and vision insurance

Health Savings Account and Flexible Sp

401(k) Plan with contribution matching

Employee Assistance Program

Employee Purchase Program

Job summary

The Aaron’s Company, Inc. is hiring a Customer Accounts Manager to lead the department and drive revenue and renewal goals. You will maintain customer records, build relationships, and support store operations while guiding the team through collections and ownership-driven goals.

Ideal candidates have strong interpersonal skills, leadership ability, and a customer-focused mindset. The role offers on-site work with comprehensive benefits and incentive pay based on performance.

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong leadership, multitasking, organizational, and negotiation/persuasion skills.
• Uphold the Aaron’s Brand and protect company assets.
• Shares a passion for making a real difference in the lives of others and building strong personal connections.

Responsibilities

• Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Support General Manager with operational functions which include customer account recommendations and closing lease agreements with customers.
• Support sales team as needed.

Skills

Interpersonal skills

Empathy

Clear communication

Leadership

Negotiation

Asset protection

Customer focus

Education

High School diploma

Job description

The Aaron’s Company, Inc. is hiring a Customer Accounts Manager to lead the department and drive revenue and renewal goals. You will maintain customer records, build relationships, and support store operations while guiding the team through collections and ownership-driven goals.

Ideal candidates have strong interpersonal skills, leadership ability, and a customer-focused mindset. The role offers on-site work with comprehensive benefits and incentive pay based on performance.