Customer Accounts Manager: Lead Collections & Renewals (Incentive)

Aarons; Nashville (TN); On-site; USD 21,000 - 22,000; Full time

Job summary

Aaron’s Customer Account Manager role drives the accounts department toward company goals of collections and lease renewals. You will influence store performance under the General Manager and lead efforts to help customers achieve ownership goals.

Responsibilities include building authentic customer relationships, guiding payment scheduling, and supervising the accounts team to meet daily, weekly, and monthly targets. This role requires strong communication and leadership skills.

Qualifications

• Strong leadership and communication skills.
• Ability to connect with customers and navigate difficult conversations.
• Ability to meet store performance goals and manage a team.

Responsibilities

• Attainment and upkeep of customers’ accounts including updating customer information in the store system.
• Assist GM with account recommendations, payment frequency and history monitoring.
• Build authentic customer relationships to support ownership goals and drive sales.
• Manage the collections process to secure timely lease renewals.
• Review and close lease agreements with customer ID verification and signatures.
• Maintain contact with customers by phone and home visits as needed.
• Oversee accounts staff to achieve daily, weekly and monthly targets.
• Safely operate company vehicle and assist the Sales Team as needed.

Skills

Empathy

Active listening

Leadership

Negotiation

Multitasking

Organizational skills

Education

Two years of college or two years of previous management experience preferred

Job description

Aaron’s Customer Account Manager role drives the accounts department toward company goals of collections and lease renewals. You will influence store performance under the General Manager and lead efforts to help customers achieve ownership goals.

Responsibilities include building authentic customer relationships, guiding payment scheduling, and supervising the accounts team to meet daily, weekly, and monthly targets. This role requires strong communication and leadership skills.