Customer Accounts Manager - Collections & Renewals Leader

Aaron's; Heath (OH); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

On Demand Pay via Dayforce Wallet

Career advancement opportunities

Paid time off (vacation, sick, and hol

Holidays

Medical, dental and vision insurance

Health Savings Account and Flexible SP

401(k) plan with matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s is hiring a Customer Accounts Manager in the United States. The role leads the customer accounts department to meet revenue and renewal goals, manage records, and support ownership outcomes for customers.

Responsibilities include guiding collections and renewals, maintaining routes and records, and assisting store operations. The position offers benefits and a performance-based incentive program.

Qualifications

• Strong interpersonal and communication skills required.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong leadership, multitasking, organizational and negotiation skills.
• Uphold the Aaron’s Brand and protect company assets.
• Shares a passion for making a real difference and building connections.

Responsibilities

• Lead the customer accounts team to meet daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Load and securely operate the company vehicle when needed.
• Support General Manager with operational functions including account recommendations and closing lease agreements.
• Support sales team as needed.

Skills

Interpersonal skills

Communication skills

Empathy

Negotiation

Leadership

Multitasking

Organization

Protect assets

Customer focus

Education

High School diploma, GED or equivalent

Job description

Aaron’s is hiring a Customer Accounts Manager in the United States. The role leads the customer accounts department to meet revenue and renewal goals, manage records, and support ownership outcomes for customers.

Responsibilities include guiding collections and renewals, maintaining routes and records, and assisting store operations. The position offers benefits and a performance-based incentive program.