Customer Accounts Leader - Revenue & Renewals

The Aaron's Company, Inc.; Albany (GA); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

On Demand Pay through Dayforce Wallet

Career advancement opportunities

Paid time off

Sundays off

Medical, dental and vision insurance

Health Savings Account (HSA)

401(k) plan with matching

Employee Assistance Program

Employee Purchase Program

Job summary

The Aaron’s Company, Inc. is seeking a Customer Accounts Manager in the United States to lead the customer accounts department, drive revenue and renewal goals, and build strong relationships to help customers achieve ownership of their merchandise.

You will manage collections and renewals, maintain records, and support store operations with various responsibilities. The role offers an hourly wage between $13.50 and $14.25 with eligibility for incentive pay based on performance, plus a

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong leadership, multitasking, organizational, and negotiation/persuasion skills.

Responsibilities

• Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits.

Skills

Interpersonal skills

Communication skills

Leadership

Negotiation

Empathy

Education

High School diploma / GED

Job description

The Aaron’s Company, Inc. is seeking a Customer Accounts Manager in the United States to lead the customer accounts department, drive revenue and renewal goals, and build strong relationships to help customers achieve ownership of their merchandise.

You will manage collections and renewals, maintain records, and support store operations with various responsibilities. The role offers an hourly wage between $13.50 and $14.25 with eligibility for incentive pay based on performance, plus a