Accounts & Renewals Leader - Drive Ownership & Growth

The Aaron's Company, Inc.; Lewiston (ME); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

On Demand Pay through Dayforce Wallet

Excellent Career Advancement

Paid time off

Sunday off + one weekday off

Medical, dental and vision insurance

Health Savings Account

Flexible Spending Accounts

401(k) Plan with matching

Employee Assistance Program

Employee Purchase Program

Job summary

The Aaron's Company, Inc. is seeking a Customer Accounts Manager to lead the customer accounts department in the United States. The role focuses on achieving revenue and renewal goals while supporting store operations under the General Manager.

Compensation ranges from $18.00 to $19.00 per hour with eligibility for performance-based incentive pay. Benefits include paid time off, health insurance, 401(k), and Employee Assistance Program, with a schedule of 8:00 am–9:00 pm and potential for career

Qualifications

• Must be at least 21 years of age for positions within the United States.
• Requires a valid state driver’s license and compliance with the Company’s Driver Qualification Policy, including satisfactory MVR (driving record).
• Must be able to be DOT certified, if required in location of position.
• Able to work a schedule of hours varying from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs. on your own and up to 300 lbs. assisted with appropriate equipment and/or another associate.

Responsibilities

• Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Support General Manager with operational functions which include customer account recommendations and closing lease agreements with customers.
• Support sales team as needed.

Skills

Interpersonal skills

Communication skills

Empathy

Leadership

Multitasking

Organization

Negotiation

Brand protection

Relationship building

Education

High School diploma

Job description

The Aaron's Company, Inc. is seeking a Customer Accounts Manager to lead the customer accounts department in the United States. The role focuses on achieving revenue and renewal goals while supporting store operations under the General Manager.

Compensation ranges from $18.00 to $19.00 per hour with eligibility for performance-based incentive pay. Benefits include paid time off, health insurance, 401(k), and Employee Assistance Program, with a schedule of 8:00 am–9:00 pm and potential for career