Customer Accounts Leader — Renewals & Relationships

Aaron's Inc; Riverview (FL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

On Demand Pay through Dayforce Wallet

Excellent Career Advancement

Paid time off, vacation, sick and HOL

Sunday off plus one day off during the

Medical, dental and vision insurance

Health Savings Account and Flexible Sp

401(k) Plan with matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s Inc. in Riverview, FL is seeking a Customer Accounts Manager to lead the stores' customer accounts department with a focus on achieving collections and lease-renewal standards.

This role aims to influence team performance to assist customers in owning their merchandise and to support store operations under the General Manager's direction. Competitive hourly pay with incentive opportunities and a benefits package are included.

Qualifications

• Must be at least 21 years old for US locations.
• Requires a valid state driver’s license and compliance with the Company’s Driver Qualification Policy, including satisfactory MVR (driving record).
• Must be able to be DOT certified, if required in location of position.
• Able to work a schedule of hours varying from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs. on your own and up to 300 lbs. assisted with appropriate equipment and/or another associate.

Responsibilities

• Lead the customer accounts department to meet daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Support General Manager with operational functions which include customer account recommendations and closing lease agreements with customers.
• Support sales team as needed.

Skills

Interpersonal communication

Empathy and listening

Conflict handling

Leadership and multitasking

Negotiation

Brand protection

Education

High School diploma, GED or equivalent

Job description

Aaron’s Inc. in Riverview, FL is seeking a Customer Accounts Manager to lead the stores' customer accounts department with a focus on achieving collections and lease-renewal standards.

This role aims to influence team performance to assist customers in owning their merchandise and to support store operations under the General Manager's direction. Competitive hourly pay with incentive opportunities and a benefits package are included.