Customer Accounts Lead – Growth & Renewals

The Aaron's Company, Inc.; Arizona; On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

On Demand Pay through Dayforce Wallet

Excellent Career Advancement

Paid time off

Sundays off & weekly day off

Medical, dental & vision insurance

Health Savings Account

Flexible Spending Accounts

401(k) with matching

Employee Assistance Program

Employee Purchase Program

Job summary

The Aaron’s Company, Inc. is hiring to lead the customer accounts department and drive revenue and renewal performance across daily, weekly, and monthly targets.

You will maintain accurate customer records in-store systems, build relationships to support ownership goals, and help manage collections and renewals by contacting customers with expired agreements. This role emphasizes service, accountability, and a high-energy team environment.

Qualifications

• Must be at least 21 years old for U.S. positions.
• Requires a valid state driver’s license with satisfactory MVR.
• DOT certification if required at location.
• Ability to work 8:00 am–9:00 pm schedule.
• Lift up to 50 lbs solo and up to 300 lbs with assistance.

Responsibilities

• Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Support General Manager with operational functions which include customer account recommendations and closing lease agreements with customers.
• Support sales team as needed.

Skills

Interpersonal skills

Empathy

Communication clarity

Leadership & multitasking

Brand protection

People connections

Education

High School diploma

Job description

The Aaron’s Company, Inc. is hiring to lead the customer accounts department and drive revenue and renewal performance across daily, weekly, and monthly targets.

You will maintain accurate customer records in-store systems, build relationships to support ownership goals, and help manage collections and renewals by contacting customers with expired agreements. This role emphasizes service, accountability, and a high-energy team environment.