Customer Accounts Leader – Renewals & Collections

Colonial Group; Carlsbad (NM); Sur place; USD 42 981 000 - 45 130 000; Plein temps

Avantages offerts par ce poste

On Demand Pay through Dayforce Wallet

Excellent Career Advancement

Paid time off

Medical, dental and vision insurance

Health Savings Account

401(k) Plan with matching

Employee Assistance Program

Employee Purchase Program

Résumé du poste

Aaron’s is seeking a Customer Accounts Manager to lead the customer accounts department and drive revenue and renewals in our stores. The role involves supervising collections, building customer relationships, and supporting store operations under the General Manager.

The position offers an hourly wage ranging from $15.00 to $15.75 with performance-based incentive pay and a benefits-ready package. Applicants should be prepared for a dynamic, customer-focused retail environment.

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong leadership, multitasking, organizational, and negotiation/persuasion skills.
• Uphold the Aaron’s Brand and protect company assets.

Responsabilités

• Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Support General Manager with operational functions which include customer account recommendations and closing lease agreements with customers.
• Support sales team as needed.

Connaissances

Interpersonal skills

Communication skills

Empathy

Leadership

Negotiation

Brand protection

Description du poste

Aaron’s is seeking a Customer Accounts Manager to lead the customer accounts department and drive revenue and renewals in our stores. The role involves supervising collections, building customer relationships, and supporting store operations under the General Manager.

The position offers an hourly wage ranging from $15.00 to $15.75 with performance-based incentive pay and a benefits-ready package. Applicants should be prepared for a dynamic, customer-focused retail environment.