Customer Accounts Leader — Renewals & Collections

Aaron's Family of Companies; Bronx (ID); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Dayforce Wallet

Career advancement

Paid time off

Sundays off

Medical insurance

Health Savings Account

401(k) plan

EAP

Employee purchase

Job summary

Aaron’s is seeking a Customer Accounts Manager to lead the customer accounts department in a fast-paced, sales-driven environment. You will drive revenue and renewal goals while building strong customer relationships to help clients reach ownership of their merchandise.

The role requires a service-oriented leader with excellent communication, reliability, and the ability to manage multiple tasks. Full-time, on-site work across locations with competitive pay plus incentive opportunities.

Qualifications

• Must be 21+ years of age for positions within the United States and at least 18 years of age in Canada.
• Requires a valid state driver’s license and compliance with the Company’s Driver Qualification Policy, including satisfactory MVR (driving record).
• Must be able to be DOT certified, if required in location of position.
• Able to work a schedule of hours varying from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs. on your own and up to 300 lbs. assisted with appropriate equipment and/or another associate.

Responsibilities

• Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Support General Manager with operational functions which include customer account recommendations and closing lease agreements with customers.
• Support sales team as needed.

Skills

Interpersonal skills

Communication skills

Empathy

Active listening

Clear explanations

Leadership

Multitasking

Organization

Negotiation

Brand protection

Education

High School diploma or GED

Job description

Aaron’s is seeking a Customer Accounts Manager to lead the customer accounts department in a fast-paced, sales-driven environment. You will drive revenue and renewal goals while building strong customer relationships to help clients reach ownership of their merchandise.

The role requires a service-oriented leader with excellent communication, reliability, and the ability to manage multiple tasks. Full-time, on-site work across locations with competitive pay plus incentive opportunities.