Customer Accounts Leader - Drive Renewals & Ownership

Aaron's Family of Companies; Deming (IN); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

On Demand Pay

Excellent Career Advancement

Paid time off

Health Insurance

401(k) Plan

Employee Assistance Program

Job summary

Aaron’s is seeking a dedicated Customer Accounts Manager to lead the stores’ accounts department, drive revenue and renewals, and support ownership goals. You will counsel customers, manage records, and assist operations and sales teams across locations in the United States.

The role offers an hourly wage with performance-based incentives, comprehensive benefits, and opportunities for career advancement within a high-energy retail environment.

Qualifications

• Must be at least 21 years old in the United States.
• Requires a valid state driver’s license with satisfactory MVR.
• DOT certification if required in location of position.
• Able to work a schedule from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs. unaided and up to 300 lbs. with assistance.

Responsibilities

• Lead the customer accounts department to achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements.
• Maintain daily route sheets and weekly maintenance sheets.
• Load and secure product; safely operate the company vehicle.
• Support General Manager with operational functions including account recommendations and lease closings.
• Support sales team as needed.

Skills

Interpersonal skills

Communication

Empathy

Leadership

Negotiation

Organizational skills

Education

High School diploma

Job description

Aaron’s is seeking a dedicated Customer Accounts Manager to lead the stores’ accounts department, drive revenue and renewals, and support ownership goals. You will counsel customers, manage records, and assist operations and sales teams across locations in the United States.

The role offers an hourly wage with performance-based incentives, comprehensive benefits, and opportunities for career advancement within a high-energy retail environment.