Customer Accounts Leader - Collections & Renewals

Talent Acquisition/Human Resources, The Aaron's Family of Companies; Texas; On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

On Demand Pay (Dayforce Wallet)

Career advancement opportunities

Paid time off (vacation, sick, and hol

Sunday off + 1 day mid-week

Medical, dental and vision insurance

Health Savings Account (HSA) and Flex

401(k) plan with matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron's is seeking a Customer Accounts Manager to lead the accounts department across locations in Texas. The role focuses on collections, lease renewals, and helping customers achieve ownership of merchandise while supporting store operations.

The position offers an hourly wage with incentive pay based on performance, plus a broad benefits package and opportunities for career advancement.

Qualifications

• Requires strong interpersonal and communication abilities.
• Ability to listen empathetically and handle difficult conversations.
• Demonstrates leadership, multitasking, organization and negotiation/persuasion skills.
• Upholds brand and protects company assets.

Responsibilities

• Lead the customer accounts department to meet daily, weekly and monthly revenue and renewal targets.
• Maintain accurate customer account records in the store system.
• Build strong relationships to support ownership goals and drive sales.
• Manage collections and renewals by contacting customers by phone or home visits as needed.
• Maintain daily route sheets and weekly maintenance sheets.
• Load and secure product and operate the company vehicle safely.
• Support General Manager with account-related recommendations and closing lease agreements.
• Assist sales team as needed.

Skills

Interpersonal skills

Communication skills

Leadership

Negotiation

Education

High School diploma or GED

Job description

Aaron's is seeking a Customer Accounts Manager to lead the accounts department across locations in Texas. The role focuses on collections, lease renewals, and helping customers achieve ownership of merchandise while supporting store operations.

The position offers an hourly wage with incentive pay based on performance, plus a broad benefits package and opportunities for career advancement.