Customer Accounts Lead - Collections & Renewals

Aaron's; Stockton (CA); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

On Demand Pay

Career Advancement

Paid Time Off

Medical Insurance

Health Savings Account

401(k) Matching

Employee Assistance

Employee Purchase Program

Job summary

Aaron's in Stockton, CA is seeking a Customer Accounts Manager to lead the customer accounts department and drive strategic collections and lease renewal efforts, while supporting store operations and overall team success.

This role emphasizes strong customer relationships, effective communication, and leadership to help customers achieve ownership of their merchandise and sustain store performance.

Qualifications

• Requires ability to lead the customer accounts team and drive collections and renewals.
• Excellent interpersonal and communication skills required.
• Willingness to manage store operations and support ownership goals.

Responsibilities

• Lead the customer accounts department to hit revenue and renewal goals.
• Maintain accurate customer records and appointment history.
• Build relationships to support ownership of merchandise.
• Counsel customers on collections and renewals by phone or in person.
• Support General Manager and sales team as needed.

Skills

Customer leadership

Negotiation

Communication

Team management

Store operations

Education

High School diploma, GED or equivalent

Job description

Aaron's in Stockton, CA is seeking a Customer Accounts Manager to lead the customer accounts department and drive strategic collections and lease renewal efforts, while supporting store operations and overall team success.

This role emphasizes strong customer relationships, effective communication, and leadership to help customers achieve ownership of their merchandise and sustain store performance.