Customer Accounts Leader: Collections & Renewals

Talent Acquisition/Human Resources, The Aaron's Family of Companies; Jacksonville (FL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

On Demand Pay via Dayforce Wallet

Excellent Career Advancement

Paid time off

Job summary

Aaron’s Family of Companies is seeking a Customer Accounts Manager in Jacksonville. You will lead the customer accounts department to support collections and lease renewals, helping customers achieve ownership of merchandise while assisting store operations.

The role offers an hourly wage with incentive pay based on performance and opportunities for career advancement. You will interact with customers and colleagues to maintain strong relationships and drive store success.

Qualifications

• Must be at least 21 years old for US positions and at least 18 for Canada.
• Requires a valid driver’s license and compliance with the Driver Qualification Policy.
• Must be able to be DOT certified, if required in location (US only).
• Able to work a schedule from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs. on your own and up to 300 lbs. with assistance.

Responsibilities

• Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Support General Manager with operational functions which include customer account recommendations and closing lease agreements with customers.
• Support sales team as needed.

Skills

Interpersonal skills

Empathy

Communication

Leadership

Brand protection

Customer relationships

Education

High school diploma

Job description

Aaron’s Family of Companies is seeking a Customer Accounts Manager in Jacksonville. You will lead the customer accounts department to support collections and lease renewals, helping customers achieve ownership of merchandise while assisting store operations.

The role offers an hourly wage with incentive pay based on performance and opportunities for career advancement. You will interact with customers and colleagues to maintain strong relationships and drive store success.