Customer Accounts Lead - Renewals & Ownership Growth

Aaron's Inc; Phoenix (AZ); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

On Demand Pay through Dayforce Wallet

Excellent Career Advancement Opportuni

Paid time off including vacation sick/

Sunday off plus one day off during the

Medical dental and vision insurance

Health Savings Account and Flexible S

401(k) Plan with matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s in Phoenix, AZ is seeking a Customer Accounts Manager to lead the customer accounts department with a goal of optimizing collections and lease renewals to help customers achieve ownership.

You will influence team performance, maintain accurate account records, and support store operations under the General Manager. The role offers hourly pay, incentive eligibility, and a comprehensive benefits package including health, retirement, and employee programs.

Qualifications

• Must be at least 21 years of age for positions within the United States and at least 18 years of age in Canada.
• Requires a valid driver’s license and compliance with the Company’s Driver Qualification Policy, including satisfactory driving record.
• Must be able to be DOT certified, if required in location of position (United States Only).
• Able to work a schedule of hours varying from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs. on your own and up to 300 lbs. assisted with appropriate equipment and/or another associate.

Responsibilities

• Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Support General Manager with operational functions which include customer account recommendations and closing lease agreements with customers.
• Support sales team as needed.

Skills

Interpersonal skills

Communication skills

Empathy listening

Clear explanations

Leadership

Multitasking

Organizational skills

Negotiation/persuasion

Brand protection

Relationship building

Education

High School diploma, GED or equivalent

Job description

Aaron’s in Phoenix, AZ is seeking a Customer Accounts Manager to lead the customer accounts department with a goal of optimizing collections and lease renewals to help customers achieve ownership.

You will influence team performance, maintain accurate account records, and support store operations under the General Manager. The role offers hourly pay, incentive eligibility, and a comprehensive benefits package including health, retirement, and employee programs.