Customer Accounts Lead — Drive Renewals & Ownership

Aaron's Inc; Auburn (WA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

On Demand Pay

Career advancement

Paid time off

Sunday off

Medical, dental and vision insurance

Health Savings Account

401(k) Plan with matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s is seeking a Customer Accounts Manager to lead the customer accounts department and drive revenue goals while ensuring successful leases and renewals. The role emphasizes team leadership and a focus on helping customers achieve ownership of their merchandise.

Responsibilities include maintaining accurate account records, managing collections, and supporting store operations. The position offers benefits and an incentive program, with a schedule that may require evenings and weekend hours.

Qualifications

• Must be at least 21 years old in the United States and at least 18 in Canada.
• Requires a valid driver’s license and compliance with the Company’s Driver Qualification Policy, including satisfactory driving record.
• Must be able to be DOT certified, if required in location of position (United States Only).
• Able to work a schedule of hours varying from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs. on your own and up to 300 lbs. assisted with appropriate equipment and/or another associate.

Responsibilities

• Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Support General Manager with operational functions which include customer account recommendations and closing lease agreements with customers.
• Support sales team as needed.

Skills

Communication skills

Empathy

Clear communication

Leadership

Brand protection

Customer focus

Education

High School diploma

Job description

Aaron’s is seeking a Customer Accounts Manager to lead the customer accounts department and drive revenue goals while ensuring successful leases and renewals. The role emphasizes team leadership and a focus on helping customers achieve ownership of their merchandise.

Responsibilities include maintaining accurate account records, managing collections, and supporting store operations. The position offers benefits and an incentive program, with a schedule that may require evenings and weekend hours.