Customer Accounts Coach: Renewals & Ownership Goals

The Aaron's Company, Inc.; Arlington (TX); Presencial; USD 18.000 - 19.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On Demand Pay

Career advancement opportunities

Paid time off

Sunday off

Medical/dental/vision insurance

Health Savings Account

401(k) plan

Employee Assistance Program

Employee Purchase Program

Descripción de la vacante

Aaron’s is seeking a Customer Accounts Advisor to drive payments and lease renewals while delivering top-notch service. You will build relationships with customers over the phone and in person to move them toward ownership of their rented merchandise, within a supportive, recognition-based environment.

The role offers an hourly wage of $12.75–$13.50 with eligibility for performance-based incentive pay. You’ll join a team that values energy, accountability, and strong customer care across six

Formación

• Must be at least 21 years old for US positions.
• Requires a valid driver’s license and compliance with the Company’s Driver Qualification Policy, including satisfactory driving record.
• Must be able to be DOT certified, if required in location of position (United States Only).
• Able to work a schedule of hours varying from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs. on your own and up to 300 lbs. assisted with appropriate equipment and/or another associate.

Responsabilidades

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Conocimientos

Interpersonal communication

Empathy

Clear communication

Multitasking & organization

Customer service

Professional appearance

Educación

High School diploma / GED

Descripción del empleo

Aaron’s is seeking a Customer Accounts Advisor to drive payments and lease renewals while delivering top-notch service. You will build relationships with customers over the phone and in person to move them toward ownership of their rented merchandise, within a supportive, recognition-based environment.

The role offers an hourly wage of $12.75–$13.50 with eligibility for performance-based incentive pay. You’ll join a team that values energy, accountability, and strong customer care across six