Customer Accounts Lead: Ownership & Renewals

Aaron's Inc; Houston (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Aaron’s in Houston is seeking a Customer Accounts Manager to lead the customer accounts department and drive collections and lease renewals, aligning team performance with ownership goals. You will influence store performance and perform varied duties under the General Manager.

The role requires strong leadership, communication, and multitasking, with responsibilities ranging from maintaining account information and scheduling payment appointments to counseling customers for timely renewals and

Qualifications

• Two years of college or two years of previous management experience preferred.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.

Responsibilities

• Attainment and upkeep of customers’ accounts in the store system and documenting all payment appointments.
• Assist General Manager with account recommendations, payment frequency and history to monitor accuracy.
• Second up to the General Manager.
• Build authentic customer relationships to support ownership goals and drive sales.
• Manage the collections process by counseling customers to gain timely renewals.
• Review and close lease agreements, including collecting money and obtaining signatures.
• Contact customers who have not renewed merchandise agreements.
• Maintain customer contact over the phone and through home visits.
• Update customer information and maintain accuracy.
• Manage the accounts staff to achieve daily, weekly and monthly goals.
• Load and secure products in the company vehicle and perform weekly maintenance.
• Safely operate company vehicle and assist Sales Team as needed.
• Any other reasonable duties requested by management.

Skills

Leadership

Multi-tasking

Organizational skills

Negotiation

Empathy

Communication skills

Education

Two years of college or two years of previous management experience

High School diploma or equivalent

Job description

Aaron’s in Houston is seeking a Customer Accounts Manager to lead the customer accounts department and drive collections and lease renewals, aligning team performance with ownership goals. You will influence store performance and perform varied duties under the General Manager.

The role requires strong leadership, communication, and multitasking, with responsibilities ranging from maintaining account information and scheduling payment appointments to counseling customers for timely renewals and