Customer Accounts Leader: Drive Renewals & Ownership

The Aaron's Company, Inc.; Eugene, Springfield (OR, OR); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

On Demand Pay

Career advancement

Paid time off

Sundays off

Medical, dental and vision insurance

HSA/FSA

401(k) with matching

Employee assistance program

Employee purchase program

Job summary

The Aaron's Company, Inc. is hiring a Customer Accounts Manager in Oregon. The role leads the customer accounts department with the goal of achieving company standards for collections and lease renewals, and it supports store operations through varied responsibilities directed by the General Manager.

You will drive team performance, build strong customer relationships, manage collections and renewals, and contribute to ownership goals while supporting the sales team in a busy retail environment.

Qualifications

• Strong interpersonal and communication skills required.
• Ability to show empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong leadership, multitasking, organizational, and negotiation skills.
• Must uphold the Aaron's brand and protect company assets.
• Passion for making a difference and building relationships.

Responsibilities

• Lead the customer accounts department to meet revenue and renewal goals.
• Maintain accurate customer accounts in the store system.
• Build strong customer relationships to support ownership goals.
• Manage collections and renewals by contacting customers via phone or home visits.
• Maintain daily route sheets and weekly maintenance sheets.
• Support General Manager with customer account recommendations and lease closings.
• Support sales team as needed.

Skills

Interpersonal skills

Communication skills

Empathy

Leadership

Multitasking

Organizational skills

Negotiation

Brand protection

Customer service mindset

Education

High School diploma or GED

Job description

The Aaron's Company, Inc. is hiring a Customer Accounts Manager in Oregon. The role leads the customer accounts department with the goal of achieving company standards for collections and lease renewals, and it supports store operations through varied responsibilities directed by the General Manager.

You will drive team performance, build strong customer relationships, manage collections and renewals, and contribute to ownership goals while supporting the sales team in a busy retail environment.