Customer Accounts Lead - Renewals & Collections

The Aaron's Company, Inc.; Bend (OR); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

On Demand Pay through Dayforce Wallet

Career Advancement Opportunities

Paid time off (vacation, sick, andhols

Sunday off plus one day off during the

Job summary

The Aaron’s Company, Inc. is hiring a Customer Accounts Manager to lead the store's customer accounts team and drive collections and lease renewals. The role supports ownership goals for merchandise and contributes to store operations in collaboration with the General Manager.

You'll oversee daily activities, mentor staff, and maintain accurate account records, while delivering strong customer relationships and performance-driven results in a dynamic retail environment.

Qualifications

• Valid driver’s license and compliant with the Driver Qualification Policy.
• DOT certification if required in location (US).
• Able to work 8:00 am–9:00 pm schedule.
• Able to lift up to 50 lbs alone and up to 300 lbs with assistance.

Responsibilities

• Lead the customer accounts department to meet revenue and renewal goals.
• Maintain accurate customer account records in the store system.
• Build strong customer relationships to support ownership goals.
• Counsel customers on collections and renewals by phone or home visits.
• Maintain daily/weekly route sheets and maintenance logs.
• Load and securely operate the company vehicle.
• Support General Manager with account recommendations and lease closures.
• Support sales team as needed.

Skills

Interpersonal skills

Communication skills

Empathy

Listening

Leadership

Multitasking

Organizational skills

Negotiation

Brand protection

Education

High School diploma or equivalent

Job description

The Aaron’s Company, Inc. is hiring a Customer Accounts Manager to lead the store's customer accounts team and drive collections and lease renewals. The role supports ownership goals for merchandise and contributes to store operations in collaboration with the General Manager.

You'll oversee daily activities, mentor staff, and maintain accurate account records, while delivering strong customer relationships and performance-driven results in a dynamic retail environment.