Customer Accounts Lead — Renewals & Ownership Growth

The Aaron's Company, Inc.; Hobbs (NM); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

On Demand Pay

Advancement opportunities

Paid time off

Sunday off

Medical insurance

HSA/FSA

401(k) plan

Employee assistance program

Employee purchase program

Job summary

Aaron’s Customer Accounts Manager in Hobbs, NM is sought to lead the accounts department, drive collections and lease renewals, and support store operations. The role helps customers achieve ownership of merchandise while maintaining company standards.

The position requires strong communication, leadership, and a valid driver’s license, with incentives based on performance. Employee benefits are offered where applicable.

Qualifications

• Must be at least 21 years old in the U.S. and 18+ in Canada.
• Valid driver’s license and comply with Driver Qualification Policy.
• DOT certification if required in location (U.S.).
• Work schedule from 8:00 am to 9:00 pm.
• Lifting requirements: up to 50 lbs solo, up to 300 lbs with assistance.

Responsibilities

• Lead the customer accounts dept to hit revenue and renewal goals.
• Maintain accurate customer account records in the store system.
• Build strong relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers by phone or home visits as required.
• Maintain daily route sheets and weekly maintenance sheets.
• Load and securely operate company vehicle.
• Support General Manager with account recommendations and closing leases.
• Assist sales team as needed.

Skills

Interpersonal skills

Empathy

Communication clarity

Leadership

Brand protection

People focus

Education

High School diploma

Job description

Aaron’s Customer Accounts Manager in Hobbs, NM is sought to lead the accounts department, drive collections and lease renewals, and support store operations. The role helps customers achieve ownership of merchandise while maintaining company standards.

The position requires strong communication, leadership, and a valid driver’s license, with incentives based on performance. Employee benefits are offered where applicable.