Customer Accounts Coach – Earn with Incentives

Colonial Group; Greensboro (NC); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

On Demand Pay

Excellent Career Advancement

Paid time off

Health insurance

Health Savings Account

401(k) Plan

Employee Assistance Program

Employee Purchase Program

Job summary

Colonial Group is seeking a Customer Accounts Advisor in Greensboro to coach customers and drive payment collections and lease renewals. You will develop relationships over the phone and in person to move customers toward ownership of merchandise.

Responsibilities include maintaining records, meeting revenue/renewal goals, and handling returns and deliveries as directed. Strong communication and multitasking are essential. Position offers incentive pay and benefits.

Qualifications

• Must be at least 21 years old.
• Requires a valid state driver’s license and compliance with the Company’s Driver Qualification Policy, including satisfactory MVR (driving record).
• Must be able to be DOT certified, if required in location of position.
• Able to work a schedule of hours varying from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs. on your own and up to 300 lbs. assisted with appropriate equipment and/or another associate.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Communication

Empathy

Negotiation

Organization

Brand protection

Education

High School diploma or GED

Job description

Colonial Group is seeking a Customer Accounts Advisor in Greensboro to coach customers and drive payment collections and lease renewals. You will develop relationships over the phone and in person to move customers toward ownership of merchandise.

Responsibilities include maintaining records, meeting revenue/renewal goals, and handling returns and deliveries as directed. Strong communication and multitasking are essential. Position offers incentive pay and benefits.