Customer Accounts Coach — Renewals & Payments (Incentives)

Aarons; Kansas City (MO); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Paid time off

Medical, dental and vision insurance

401(k) plan with matching

Job summary

Aaron’s is hiring a Customer Accounts Advisor to coach customers on lease renewals, collect payments, and build relationships by phone and in person. You will help customers understand lease benefits and guide them toward ownership, sustaining a high-energy service approach.

Responsibilities include maintaining customer accounts, contacting non-renewing customers, and supporting revenue and renewal goals; involvement in returns, deliveries, and vehicle duties may be required.

Qualifications

• Must be 21+ in the United States with a valid driver’s license and satisfactory MVR
• Must meet DOT requirements to obtain certification in required states
• Ability to work hours varying from 8 am to 9 pm
• Ability to lift up to 50 lbs and up to 300 lbs with a dolly
• Two years of retail/customer service experience preferred
• High-energy with strong multitasking and communication skills
• Uphold the Aaron’s Brand and maintain a professional appearance

Responsibilities

• Attainment and upkeep of customers’ accounts, updating information in the store computer system, and documenting all payment appointments
• Direct contact with customers who have not renewed Lease agreements, both in home visits and by phone
• Explain benefits of timely lease payments and renewals to customers
• Assist the Customer Account Manager in meeting daily, weekly and monthly revenue and renewal goals
• Assist with merchandise returns and guest deliveries as directed by management
• Load, secure and protect product in company vehicle and ensure safe operation of vehicle

Skills

Interpersonal skills

Communication

Customer service experience

Education

High School diploma or equivalent

Job description

Aaron’s is hiring a Customer Accounts Advisor to coach customers on lease renewals, collect payments, and build relationships by phone and in person. You will help customers understand lease benefits and guide them toward ownership, sustaining a high-energy service approach.

Responsibilities include maintaining customer accounts, contacting non-renewing customers, and supporting revenue and renewal goals; involvement in returns, deliveries, and vehicle duties may be required.