Customer Accounts Coach - Payments & Renewals

Aaron; Fairhaven (MA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Dayforce Wallet

Career advancement

PTO

Health insurance

HSA/FSA

401(k) matching

EAP

Employee Purchase Program

Job summary

Aaron is seeking a Customer Accounts Advisor to coach customers, drive payments, and renew lease agreements, ensuring customers are 100% satisfied with their product. You will build relationships with customers over the phone and in person to move them toward ownership of their merchandise.

The role includes setting revenue and renewal goals, maintaining accurate records, and handling collections and renewals. Benefits include competitive pay, incentive opportunities, and comprehensive benefits.

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Empathy

Clear communication

Multitasking

Organizational skills

Negotiation

Brand protection

Customer focus

Education

High School diploma

Job description

Aaron is seeking a Customer Accounts Advisor to coach customers, drive payments, and renew lease agreements, ensuring customers are 100% satisfied with their product. You will build relationships with customers over the phone and in person to move them toward ownership of their merchandise.

The role includes setting revenue and renewal goals, maintaining accurate records, and handling collections and renewals. Benefits include competitive pay, incentive opportunities, and comprehensive benefits.