Customer Accounts Coach — Renewals & Payments (Incentives)

Aarons; Charlotte (NC); Sur place; USD 20 000 - 21 000; Plein temps

Avantages offerts par ce poste

Paid time off

Medical, dental and vision insurance

401(k) plan with contribution matching

Résumé du poste

Aaron’s is hiring a Customer Account Advisor in the United States. The role focuses on coaching customers toward ownership by managing accounts, renewing leases, and delivering strong service over the phone and in-person.

The position emphasizes high-energy performance, empathy, and multi-tasking, with incentives tied to performance and a pay range of $14.25–$15.00 per hour plus incentives.

Qualifications

• Minimum age 21+ with a valid state driver’s license and DOT requirements to obtain certification in required states (US).
• Ability to work varied hours from 8 am to 9 pm.
• Able to lift up to 50 lbs. without help and up to 300 lbs. with a dolly.

Responsabilités

• Attainment and upkeep of customers’ accounts including updating customer information in the store system.
• Direct contact with customers who have not renewed leases, in home and by phone.
• Sell customers on benefits of timely lease renewals.
• Assist in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Assist with merchandise returns and guest deliveries as directed by management.
• Load, secure and protect product in company vehicle; safely operate vehicle.

Connaissances

Customer service

Communication

Negotiation

Time management

Multitasking

Formation

High School diploma or equivalent

Description du poste

Aaron’s is hiring a Customer Account Advisor in the United States. The role focuses on coaching customers toward ownership by managing accounts, renewing leases, and delivering strong service over the phone and in-person.

The position emphasizes high-energy performance, empathy, and multi-tasking, with incentives tied to performance and a pay range of $14.25–$15.00 per hour plus incentives.