Customer Accounts Coach: Drive Renewals & Ownership

The Aaron's Company, Inc.; Odessa (TX); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

On Demand Pay

Career advancement opportunities

Paid time off

Sunday off

Medical, dental and vision insurance

Health Savings Account

Flexible Spending Accounts

401(k) Plan with matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s is hiring a Customer Accounts Advisor to coach customers on payments and lease renewals, building relationships over the phone and in person to move them toward ownership of their merchandise. You will help meet revenue and renewal goals and maintain accurate account records while delivering excellent service.

The role offers an hourly rate of $14.25–$15.00 with incentive pay based on performance and a benefits package including insurance, retirement plans, and employee programs.

Qualifications

• Must be at least 19 years old for US positions.
• Requires a valid driver’s license and compliance with the Company’s Driver Qualification Policy.
• Must be able to DOT certify if required in location (US).
• Able to work a schedule from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs. solo and 300 lbs. with assistance.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Load and safely secure product and operate the company vehicle.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Empathy

Clear communication

Multitasking

Brand protection

Customer focus

Education

High School diploma / GED

Job description

Aaron’s is hiring a Customer Accounts Advisor to coach customers on payments and lease renewals, building relationships over the phone and in person to move them toward ownership of their merchandise. You will help meet revenue and renewal goals and maintain accurate account records while delivering excellent service.

The role offers an hourly rate of $14.25–$15.00 with incentive pay based on performance and a benefits package including insurance, retirement plans, and employee programs.