Customer Account Coach: Renewals & Payments

Aarons; Eastpointe (MI); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

401(k) matching

Job summary

Aaron’s in United States seeks a Customer Account Advisor in Michigan to coach customers on lease renewals and ensure satisfaction. You will build relationships with customers by phone and in person to move them toward ownership and meet daily targets.

The role offers an hourly pay range of $14.25–$15.00, with incentive pay based on performance, plus benefits described in Aaron’s Total Rewards.

Qualifications

• Two years of retail/customer service experience preferred.
• Excellent interpersonal and communication skills.
• High energy with the ability to multitask effectively.
• Uphold the Aaron’s Brand and protect company assets.
• Maintain a professional appearance.

Responsibilities

• Attainment and upkeep of customers’ accounts including updating information.
• Direct contact with customers to renew leases by phone and in home visits.
• Sell customers on timely lease renewal payments.
• Assist in achieving daily, weekly and monthly revenue goals.
• Load, secure and protect product in company vehicle.

Skills

Communication skills

Empathy

Multitasking

Relationship building

Negotiation

Education

High School diploma or equivalent

Job description

Aaron’s in United States seeks a Customer Account Advisor in Michigan to coach customers on lease renewals and ensure satisfaction. You will build relationships with customers by phone and in person to move them toward ownership and meet daily targets.

The role offers an hourly pay range of $14.25–$15.00, with incentive pay based on performance, plus benefits described in Aaron’s Total Rewards.