Customer Accounts Coach: Renewals & Payments

Talent Acquisition/Human Resources, The Aaron's Family of Companies; Sebring (FL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

On Demand Pay

Excellent Career Advancement

Paid time off

Sundays off

Medical, dental and vision

Health Savings Account

401(k) with match

Employee Assistance Program

Employee Purchase Program

Job summary

The Aaron’s Family of Companies is seeking a Customer Accounts Advisor in Sebring, FL. You will coach customers, drive payment collections and lease renewals while building relationships over the phone and in person to move them toward ownership of merchandise.

The role emphasizes strong communication, empathy, and multitasking as you work toward revenue targets and provide excellent service. Benefits include insurance, 401(k) matching, and paid time off.

Qualifications

• Strong interpersonal and communication abilities for customer interactions.
• Empathy and active listening to understand customer needs.
• Ability to explain information clearly and manage challenging conversations.
• multitasking, organization, negotiation and persuasion to meet goals.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.

Skills

Interpersonal skills

Communication

Empathy

Active listening

Multitasking

Negotiation

Brand protection

Customer impact

Education

High School diploma, GED or equivalent

Job description

The Aaron’s Family of Companies is seeking a Customer Accounts Advisor in Sebring, FL. You will coach customers, drive payment collections and lease renewals while building relationships over the phone and in person to move them toward ownership of merchandise.

The role emphasizes strong communication, empathy, and multitasking as you work toward revenue targets and provide excellent service. Benefits include insurance, 401(k) matching, and paid time off.