Customer Accounts Coach – Payments & Renewals

Talent Acquisition/Human Resources, The Aaron's Family of Companies; Orange Park (FL); Vor Ort; USD 21.000 - 22.000; Vollzeit

Benefits dieser Stelle

On Demand Pay

Career Advancement

Paid time off

Health Insurance

HSA/FSA

401(k) Matching

EAP

Zusammenfassung

The Aaron’s Family of Companies is seeking a Customer Accounts Advisor in the United States. You will coach customers, drive payment collections and renewals, and help customers move toward ownership of their merchandise by explaining lease benefits over the phone and in person.

This role offers an hourly rate of $15.25–$15.75 plus performance-based incentive pay. You join a team focused on strong customer relationships, reliable service, and opportunities for career advancement across our store

Qualifikationen

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.

Aufgaben

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements.

Kenntnisse

Interpersonal skills

Active listening

Clear communication

Multitasking

Organizational skills

Negotiation

Persuasion

Ausbildung

High School diploma, GED or equivalent

Jobbeschreibung

The Aaron’s Family of Companies is seeking a Customer Accounts Advisor in the United States. You will coach customers, drive payment collections and renewals, and help customers move toward ownership of their merchandise by explaining lease benefits over the phone and in person.

This role offers an hourly rate of $15.25–$15.75 plus performance-based incentive pay. You join a team focused on strong customer relationships, reliable service, and opportunities for career advancement across our store