Customer Accounts Coach: Collections & Renewals

The Aaron's Company, Inc.; Vero Beach (FL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

On Demand Pay

Career Advancement

Paid Time Off

Health Insurance

401(k) Matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s Company is seeking a Customer Accounts Advisor in Florida to drive payments and renewals while delivering outstanding customer service. The role involves building relationships with customers by phone and in person to progress ownership of merchandise, with incentives based on performance and a base hourly rate.

The position offers on-site work, with benefits including paid time off, health coverage options, and a 401(k) plan.

Qualifications

• Must be at least 21 years old for positions within the United States.
• Requires a valid driver’s license and compliance with the Company’s Driver Qualification Policy, including satisfactory driving record.
• Must be able to be DOT certified, if required in location of position (United States Only).

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Communication skills

Empathy

Active listening

Negotiation

Brand protection

Education

High School diploma / GED

Job description

Aaron’s Company is seeking a Customer Accounts Advisor in Florida to drive payments and renewals while delivering outstanding customer service. The role involves building relationships with customers by phone and in person to progress ownership of merchandise, with incentives based on performance and a base hourly rate.

The position offers on-site work, with benefits including paid time off, health coverage options, and a 401(k) plan.