Customer Accounts Coach - On-Demand Pay & Career Growth

The Aaron's Company, Inc.; Oklahoma City (OK); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

On Demand Pay through Dayforce Wallet

Excellent Career AdvancementOpportunit

Paid time off (vacation, sick, holiday

Sunday off + one weekday off

Medical, dental, vision insurance

Health Savings Account

401(k) with matching

Employee Assistance Program

Employee Purchase Program

Job summary

The Aaron’s Company, Inc. is seeking a Customer Accounts Advisor in Oklahoma City. The role focuses on coaching customers, driving collections and renewals, and delivering ownership outcomes for merchandise through phone and in-person interactions.

The position offers an hourly wage between $12.75 and $13.50 with incentive pay based on performance, and a benefits package including health, retirement, and paid time off. You will join a results-driven, customer-focused team.

Qualifications

• Must be at least 19 years old in the United States (18+ in Canada).
• Must have a valid driver’s license and comply with policy.
• May require DOT certification depending on location (US).
• Ability to work 8:00 am–9:00 pm hours.
• Able to lift up to 50 lbs alone and 300 lbs with assistance.

Responsibilities

• Assist Customer Accounts Manager in setting and achieving revenue and renewal goals.
• Maintain accurate customer account records in the store system.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by calling customers with expired or unrenewed agreements.
• Assist with merchandise returns and guest deliveries as directed.
• Maintain daily route sheets and weekly maintenance sheets.
• Load, secure products and operate company vehicle safely.
• Inspect and certify returned merchandise.

Skills

Interpersonal skills

Communication skills

Empathy and listening

Conflict handling

Multitasking

Organization

Education

High School diploma or GED

Equivalent

Job description

The Aaron’s Company, Inc. is seeking a Customer Accounts Advisor in Oklahoma City. The role focuses on coaching customers, driving collections and renewals, and delivering ownership outcomes for merchandise through phone and in-person interactions.

The position offers an hourly wage between $12.75 and $13.50 with incentive pay based on performance, and a benefits package including health, retirement, and paid time off. You will join a results-driven, customer-focused team.