Ownership & Renewals Specialist

Aaron's; Greenville (TX); Presencial; USD 18.000 - 19.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On Demand Pay through Dayforce Wallet

Excellent Career Advancement Opportuni

Paid time off

Sunday off + one weekday

Medical, dental and vision insurance

Health Savings Account and FSA

401(k) Plan with matching

Employee Assistance Program

Employee Purchase Program

Descripción de la vacante

Aaron’s is seeking a Customer Accounts Advisor to coach customers, drive payment collections, and renew lease agreements. The role focuses on building relationships by phone and in person to move customers toward ownership of their merchandise.

The position offers an hourly wage of $12.75–$13.50 with incentive pay based on performance, and benefits subject to full-time/part-time status. Responsibilities include revenue goals, account maintenance, and customer care.

Formación

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong multitasking, organizational, negotiation and persuasion skills.

Responsabilidades

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Conocimientos

Interpersonal skills

Empathy

Clear communication

Multitasking

Negotiation

Brand protection

Educación

High School diploma / GED

Descripción del empleo

Aaron’s is seeking a Customer Accounts Advisor to coach customers, drive payment collections, and renew lease agreements. The role focuses on building relationships by phone and in person to move customers toward ownership of their merchandise.

The position offers an hourly wage of $12.75–$13.50 with incentive pay based on performance, and benefits subject to full-time/part-time status. Responsibilities include revenue goals, account maintenance, and customer care.