Customer Accounts Coach – Renewals & Ownership

The Aaron's Company, Inc.; Colonial Heights (VA); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

On Demand Pay through Dayforce Wallet

Excellent Career Advancement Opportuni

Paid time off including vacation, sick

Sundays off and one weekday off

Medical, dental and vision insurance

Health Savings Account and Flexible Sp

401(k) Plan with matching

Employee Assistance Program

Employee Purchase Program

Job summary

The Aaron's Company, Inc. in Colonial Heights, VA is seeking a Customer Accounts Advisor to coach customers and drive payments and lease renewals, guiding them toward ownership of merchandise.

You will build relationships, explain benefits, and ensure customer satisfaction while meeting daily, weekly, and monthly targets. The role offers incentive pay and a comprehensive benefits package.

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong multitasking, organizational, negotiation and persuasion skills.
• Uphold the Aaron’s Brand and protect company assets.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Skills

Strong interpersonal

Empathy

Clear communication

Multitasking

Negotiation

Persuasion

Brand protection

Customer focus

Education

High School diploma, GED or equivalent

Job description

The Aaron's Company, Inc. in Colonial Heights, VA is seeking a Customer Accounts Advisor to coach customers and drive payments and lease renewals, guiding them toward ownership of merchandise.

You will build relationships, explain benefits, and ensure customer satisfaction while meeting daily, weekly, and monthly targets. The role offers incentive pay and a comprehensive benefits package.