Customer Accounts Coach: Payments & Renewals

Talent Acquisition/Human Resources, The Aaron's Family of Companies; Long Beach (MS); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

On Demand Pay

Career advancement opportunities

Paid time off

Sundays off + one weekday off

Medical, dental and vision insurance

Health Savings Account and Flexible Sp

Health Savings Account and Flexible Sp

401(k) Plan with matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s Customer Accounts Advisors serve as coaches to our customers, driving payment collections and lease agreement renewals while ensuring customers are satisfied with their product. You will build relationships with customers over the phone and in person to move them toward ownership of their merchandise.

The role offers an hourly pay range with incentive pay based on performance, a schedule supporting a dynamic work environment, and opportunities for growth within a national retail company.

Qualifications

• Must be at least 21 years old in the US
• Valid driver’s license and compliance with the Company’s Driver Qualification Policy
• DOT certification if required in location (US)
• Able to work hours 8:00 am–9:00 pm
• Lift up to 50 lbs solo and up to 300 lbs with assistance

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Communication skills

Empathy

Active listening

Conflict resolution

Multitasking

Organization

Negotiation

Persuasion

Education

High School diploma or GED

Job description

Aaron’s Customer Accounts Advisors serve as coaches to our customers, driving payment collections and lease agreement renewals while ensuring customers are satisfied with their product. You will build relationships with customers over the phone and in person to move them toward ownership of their merchandise.

The role offers an hourly pay range with incentive pay based on performance, a schedule supporting a dynamic work environment, and opportunities for growth within a national retail company.