Customer Accounts Coach: Payments & Renewals

Aaron's Inc; Odessa (TX); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

On Demand Pay via Dayforce Wallet

Career advancement opportunities

Paid time off (vacation/sick/holidays)

Sunday off plus midweek day off

Medical, dental and vision insurance

Health Savings Account / Flexible Sp?#

401(k) Plan with matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s is seeking a Customer Accounts Advisor in the United States. You will coach customers, drive payment collections and lease renewals, and guide ownership of merchandise by explaining lease benefits and ensuring customer satisfaction.

You will interact with customers by phone and in person, build strong relationships, and collaborate with the Customer Accounts Manager to meet daily revenue and renewal goals while keeping accurate records in our store system.

Qualifications

• Must be at least 19 years old in the US.
• Valid driver’s license with satisfactory driving record.
• DOT certification if required at location.
• Able to work 8:00 am–9:00 pm shift.
• Able to lift up to 50 lbs. alone and 300 lbs. with assistance.

Responsibilities

• Assist Customer Accounts Manager in achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer accounts in the store system.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Load, secure products and safely operate the company vehicle.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Communication

Empathy

Active listening

Clear explanations

Multitasking

Negotiation

Brand protection

Customer focus

Education

High School diploma, GED or equivalent

Job description

Aaron’s is seeking a Customer Accounts Advisor in the United States. You will coach customers, drive payment collections and lease renewals, and guide ownership of merchandise by explaining lease benefits and ensuring customer satisfaction.

You will interact with customers by phone and in person, build strong relationships, and collaborate with the Customer Accounts Manager to meet daily revenue and renewal goals while keeping accurate records in our store system.