Customer Accounts Coach - Renewals & Payments

Aarons; Vicksburg (MS); On-site; USD 17,000 - 18,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

401(k) matching

Job summary

Aaron’s in the United States is seeking a Customer Account Advisor to coach customers, drive payment collections, and guide lease renewals. You will build relationships over the phone and in person to help customers move toward ownership.

The role emphasizes empathy, strong communication, and the ability to manage multiple tasks while meeting daily revenue and renewal goals. A flexible schedule and team support are provided.

Qualifications

• Two years of retail/customer service experience preferred.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.

Responsibilities

• Maintain and update customer account information in the store system.
• Contact customers who have not renewed leases by in-home visits or phone.
• Sell benefits of timely lease renewals to customers.
• Support revenue and renewal goals with daily activity.
• Assist with merchandise returns and deliveries as directed.
• Load and secure merchandise in company vehicle.
• Safely operate company vehicle.
• Support Sales Team as needed.

Skills

Empathy

Active listening

Clear communication

Multitasking

Negotiation

Education

High School diploma or equivalent

Job description

Aaron’s in the United States is seeking a Customer Account Advisor to coach customers, drive payment collections, and guide lease renewals. You will build relationships over the phone and in person to help customers move toward ownership.

The role emphasizes empathy, strong communication, and the ability to manage multiple tasks while meeting daily revenue and renewal goals. A flexible schedule and team support are provided.