Customer Accounts Coach | Growth & Perks

Talentify; Albuquerque (NM); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Dayforce Wallet

Career advancement

Paid time off

Sunday off

Health insurance

HSA

401(k)

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron's is seeking a Customer Accounts Advisor to drive payments and renewals while delivering exceptional service to customers. You will coach customers toward ownership, manage account records, and support sales through strong relationship building and proactive communication.

This role offers a compensation package with an hourly base plus incentive potential, flexible scheduling, and opportunities for career advancement within a team-oriented environment.

Qualifications

• Must be at least 21 years of age for positions within the United States.
• Requires a valid state driver's license and compliance with the Company's Driver Qualification Policy.
• Must be able to be DOT certified, if required in location of position.
• Able to work a schedule of hours varying from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs. on your own and up to 300 lbs. assisted with appropriate equipment and/or another associate.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Job description

Aaron's is seeking a Customer Accounts Advisor to drive payments and renewals while delivering exceptional service to customers. You will coach customers toward ownership, manage account records, and support sales through strong relationship building and proactive communication.

This role offers a compensation package with an hourly base plus incentive potential, flexible scheduling, and opportunities for career advancement within a team-oriented environment.