Customer Accounts Coach - Payments & Renewals

The Aaron's Company, Inc.; Gallup (NM); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

On Demand Pay

Career advancement

Paid time off

Medical insurance

Health Savings Account

401(k) matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s in the United States is seeking a Customer Accounts Advisor to drive payments and renewals, build customer relationships, and support ownership goals. This role emphasizes strong communication, empathy, and the ability to handle difficult conversations with customers in a fast-paced retail environment.

The position offers an hourly base pay with incentive pay potential based on performance and may include a comprehensive benefits package.

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong multitasking, organizational, negotiation and persuasion skills.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.

Skills

Interpersonal skills

Empathy

Clear communication

Multitasking

Negotiation

Education

High School diploma or GED

Job description

Aaron’s in the United States is seeking a Customer Accounts Advisor to drive payments and renewals, build customer relationships, and support ownership goals. This role emphasizes strong communication, empathy, and the ability to handle difficult conversations with customers in a fast-paced retail environment.

The position offers an hourly base pay with incentive pay potential based on performance and may include a comprehensive benefits package.