Customer Accounts Coach - Payments & Renewals

Aaron’s, Inc.; Buford (GA); On-site; USD 17,000 - 19,000; Full time

Benefits offered by this job

On Demand Pay

PTO (vacation, sick, holidays)

Sundays off

Medical, dental and vision insurance

HSA & FSA

401(k) Plan with matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s, Inc. is seeking a Customer Accounts Advisor in Buford, GA to coach customers, drive collections and renewals, and build lasting relationships over the phone and in person. The role supports ownership goals for customers and combines hourly pay with incentive potential.

The position emphasizes strong communication, empathy and problem solving, with a schedule that may include evenings across six days per week. Aaron’s provides comprehensive benefits.

Qualifications

• Strong interpersonal and communication skills.
• Empathy and active listening.
• Ability to explain information clearly.
• Multitasking, organization, negotiation and persuasion.
• Uphold the Aaron’s Brand and protect assets.
• Passion for helping customers.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, securing product and safely operating the company vehicle.
• Inspect and certify returned merchandise.

Job description

Aaron’s, Inc. is seeking a Customer Accounts Advisor in Buford, GA to coach customers, drive collections and renewals, and build lasting relationships over the phone and in person. The role supports ownership goals for customers and combines hourly pay with incentive potential.

The position emphasizes strong communication, empathy and problem solving, with a schedule that may include evenings across six days per week. Aaron’s provides comprehensive benefits.