Customer Accounts Coach — On-Demand Pay & Growth

The Aaron's Company, Inc.; Waycross (GA); On-site; USD 17,000 - 18,000; Full time

Benefits offered by this job

On Demand Pay through Dayforce Wallet

Excellent Career Advancement Opportuni

Paid time off, including vacation, s

Sunday off plus one day off during the

Medical, dental and vision insurance

Health Savings Account and Flexible Sp

401(k) Plan with contribution matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s in the United States is seeking a Customer Accounts Advisor to drive collections, renewals, and customer satisfaction. You will build relationships over the phone and in person, help customers progress toward ownership of their merchandise, and support revenue targets with a friendly, professional approach.

The role offers an hourly wage of $12.25–$13.00 plus performance-based incentive pay, comprehensive benefits, and opportunities for career advancement.

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong multitasking, organizational, negotiation and persuasion skills.
• Uphold the Aaron’s Brand and protect company assets.
• Passion for making a positive difference in customers’ lives.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Empathy & listening

Clear communication

Multitasking & organization

Brand protection

Customer impact

Education

High School diploma, GED or equivalent

Job description

Aaron’s in the United States is seeking a Customer Accounts Advisor to drive collections, renewals, and customer satisfaction. You will build relationships over the phone and in person, help customers progress toward ownership of their merchandise, and support revenue targets with a friendly, professional approach.

The role offers an hourly wage of $12.25–$13.00 plus performance-based incentive pay, comprehensive benefits, and opportunities for career advancement.