Customer Accounts Coach - Payments & Ownership

Aaron's; Pittsburgh (Allegheny County); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

On demand pay

Career advancement

Paid time off

Medical/dental/vision insurance

Health Savings Account

401(k) with matching

Employee Assistance Program

Employee purchase program

Job summary

Aaron’s is seeking a Customer Accounts Advisor who coaches customers, drives payment collections and lease renewals, and guides ownership of merchandise through strong relationships over the phone and in person. You will ensure customers are 100% satisfied with their product.

The role offers an hourly rate of $16.00–$18.00 plus incentive pay, with benefits including paid time off, health insurance, a 401(k), and employee discounts.

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong multitasking, organizational, negotiation and persuasion skills.
• Uphold the Aaron’s Brand and protect company assets.
• Passion for making a positive difference in customers’ lives.

Responsibilities

• Assist the Customer Accounts Manager in meeting daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Empathy

Clear communication

Multitasking

Negotiation

Brand protection

Education

High School diploma

Job description

Aaron’s is seeking a Customer Accounts Advisor who coaches customers, drives payment collections and lease renewals, and guides ownership of merchandise through strong relationships over the phone and in person. You will ensure customers are 100% satisfied with their product.

The role offers an hourly rate of $16.00–$18.00 plus incentive pay, with benefits including paid time off, health insurance, a 401(k), and employee discounts.