Customer Accounts Coach: Payments & Renewals

The Aaron's Company, Inc.; Fort Smith (AR); On-site; USD 17,000 - 18,000; Full time

Benefits offered by this job

On-Demand Pay

Career advancement

Paid time off

Weekly days off

Medical, dental and vision insurance

Health Savings Account and Flexible Sp

401(k) Plan with matching

Employee Assistance Program

Employee Purchase Program

Job summary

The Aaron’s Company, Inc. is seeking a Customer Accounts Advisor in Fort Smith, AR to coach customers, drive collections and renewals, and help customers move toward ownership of their merchandise.

You will build relationships over the phone and in person to ensure 100% customer satisfaction and successful outcomes. We offer competitive pay at $12.25–$13.00 per hour plus incentive pay based on performance, along with benefits and growth opportunities.

Qualifications

• Must be at least 19 years of age for positions in the United States and at least 18 in Canada.
• Requires a valid driver’s license and compliance with the Company’s Driver Qualification Policy, including satisfactory driving record.
• Must be able to be DOT certified if required in location of position (United States Only).
• Able to work a schedule of hours varying from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs. on your own and up to 300 lbs. assisted with equipment or another associate.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Communication skills

Empathy

Active listening

Negotiation

Organization

Customer service

Education

High School diploma

GED

Job description

The Aaron’s Company, Inc. is seeking a Customer Accounts Advisor in Fort Smith, AR to coach customers, drive collections and renewals, and help customers move toward ownership of their merchandise.

You will build relationships over the phone and in person to ensure 100% customer satisfaction and successful outcomes. We offer competitive pay at $12.25–$13.00 per hour plus incentive pay based on performance, along with benefits and growth opportunities.