Customer Accounts Coach — Drive renewals & Ownership

Aaron's Inc; Jacksonville (FL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

On Demand Pay

Career advancement

Paid time off

Sunday off

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account

Flexible Spending Accounts

401(k) Plan

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s in Jacksonville, FL is seeking a Customer Accounts Advisor to coach customers, drive payment collections and renewals, and help customers move toward ownership of their merchandise. You will build relationships over the phone and in person, ensuring satisfaction with products.

Strong communication, empathy, and problem-solving skills are essential. The role offers opportunities for incentive pay based on performance and a schedule that supports work-life balance.

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong multitasking, organizational, negotiation and persuasion skills.
• Uphold the Aaron’s Brand and protect company assets.
• Passion for making a positive difference in customers’ lives.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Empathy

Clear communication

Multitasking

Brand protection

Customer focus

Education

High School diploma or GED

Job description

Aaron’s in Jacksonville, FL is seeking a Customer Accounts Advisor to coach customers, drive payment collections and renewals, and help customers move toward ownership of their merchandise. You will build relationships over the phone and in person, ensuring satisfaction with products.

Strong communication, empathy, and problem-solving skills are essential. The role offers opportunities for incentive pay based on performance and a schedule that supports work-life balance.