Customer Accounts & Renewal Coach

Aaron's Inc; Lehigh Acres (FL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

On Demand Pay via Dayforce Wallet

Career advancement opportunities

Paid time off

Sunday off + 1 day midweek off

Medical, dental and vision insurance

Health Savings Account

401(k) with matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s Inc in Florida is seeking a Customer Accounts Advisor to coach customers, drive payment collections and renewals, and guide ownership of merchandise. You will build relationships with customers over the phone and in person to reach ownership goals.

The role emphasizes strong communication, empathy and problem-solving, with a pay range of $15.00–$15.50 per hour plus incentive pay. Benefits include health, retirement and paid time off.

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong multitasking, organizational, negotiation and persuasion skills.
• Uphold the Aaron’s Brand and protect company assets.
• Passion for making a positive difference in customers’ lives.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Communication skills

Empathy

Active listening

Negotiation

Conflict resolution

Brand protection

Education

High School diploma / GED

Job description

Aaron’s Inc in Florida is seeking a Customer Accounts Advisor to coach customers, drive payment collections and renewals, and guide ownership of merchandise. You will build relationships with customers over the phone and in person to reach ownership goals.

The role emphasizes strong communication, empathy and problem-solving, with a pay range of $15.00–$15.50 per hour plus incentive pay. Benefits include health, retirement and paid time off.