Customer Accounts Coach – Collections & Renewals

Talent Acquisition/Human Resources, The Aaron's Family of Companies; Toledo (OH); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

On Demand Pay through Dayforce Wallet

Excellent Career Advancement Opportuni

Paid time off including vacation, sick

Holidays

Medical, dental and vision insurance

Health Savings Account and FSA (US)

401(k) Plan with match (US)

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s Customer Accounts Advisor in Toledo, OH, drives payments and renewals while ensuring customers are 100% satisfied with their merchandise. You will coach customers, build relationships over the phone and in person to move them toward ownership of their products.

The role offers incentive pay based on performance and a comprehensive benefits package, with opportunities for advancement and a schedule that supports work-life balance.

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong multitasking, organizational, negotiation and persuasion skills.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.

Skills

Interpersonal skills

Communication

Empathy

Active listening

Clear explanations

Multitasking

Education

High School diploma or equivalent

Job description

Aaron’s Customer Accounts Advisor in Toledo, OH, drives payments and renewals while ensuring customers are 100% satisfied with their merchandise. You will coach customers, build relationships over the phone and in person to move them toward ownership of their products.

The role offers incentive pay based on performance and a comprehensive benefits package, with opportunities for advancement and a schedule that supports work-life balance.