Customer Accounts Coach: Collections & Renewals

The Aaron's Company, Inc.; Sapulpa (OK); On-site; USD 17,000 - 19,000; Full time

Benefits offered by this job

On Demand Pay

Career advancement

Paid time off

Sunday off

Health insurance

HSAs and FSAs

401(k) plan

Employee assistance program

Employee purchase program

Job summary

The Aaron's Company, Inc. is seeking a Customer Accounts Advisor to coach customers, drive payments and lease renewals, and guide ownership goals. You will build relationships with customers over the phone and face-to-face to bring them one step closer to ownership of their merchandise.

This role offers incentive pay based on performance and a compensation package including benefits, with opportunities for career advancement in a fast-paced, team-driven environment.

Qualifications

• Must be at least 19 years old in the United States.
• Requires a valid driver’s license and compliance with the Driver Qualification Policy.
• Must be able to be DOT certified, if required in location.
• Able to work hours 8:00 am–9:00 pm.
• Able to lift up to 50 lbs. unassisted and up to 300 lbs. with assistance.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Communication

Empathy

Active listening

Multitasking

Negotiation

Education

High School diploma or GED

Job description

The Aaron's Company, Inc. is seeking a Customer Accounts Advisor to coach customers, drive payments and lease renewals, and guide ownership goals. You will build relationships with customers over the phone and face-to-face to bring them one step closer to ownership of their merchandise.

This role offers incentive pay based on performance and a compensation package including benefits, with opportunities for career advancement in a fast-paced, team-driven environment.