Customer Accounts Coach: Payments & Renewals

The Aaron's Company, Inc.; McAlester (OK); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

On Demand Pay

Excellent Career Advancement

Paid time off

Sunday off

Medical, dental, vision

Health Savings Account

401(k) Plan

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s is an Equal Opportunity Employer offering a clear path to ownership through trusted customer service and targeted performance incentives. Customer Accounts Advisors support collections and renewals while building relationships with customers over the phone and in person.

The role emphasizes achieving revenue goals, maintaining records, and delivering exceptional service. The position includes benefits such as paid time off, medical/dental/vision, 401(k) matching, and daily availability

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong multitasking, organizational, negotiation and persuasion skills.
• Uphold the Aaron’s Brand and protect company assets.
• Passion for making a positive difference in customers’ lives.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Empathy

Communication

Multitasking

Brand awareness

Customer care

Education

High School Diploma or GED

Job description

Aaron’s is an Equal Opportunity Employer offering a clear path to ownership through trusted customer service and targeted performance incentives. Customer Accounts Advisors support collections and renewals while building relationships with customers over the phone and in person.

The role emphasizes achieving revenue goals, maintaining records, and delivering exceptional service. The position includes benefits such as paid time off, medical/dental/vision, 401(k) matching, and daily availability