Customer Accounts Advisor: Renewals & Payments Coach

Dev; Inglewood (CA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Sundays off

Employee assistance program

401(k) plan with contribution matching

Paid time off including vacation and holidays

Medical, dental, and vision insurance

Job summary

A leading retail company in Inglewood, California is seeking a Customer Account Advisor to manage customer accounts and promote lease agreement renewals. The role requires strong interpersonal and multitasking skills, with a focus on customer satisfaction. Candidates should have a valid driver's license and at least two years of customer service experience. The company offers competitive pay, outstanding rewards, and an inclusive workplace culture that values diversity.

Qualifications

• Minimum 2 years of retail or customer service experience preferred.
• Valid state Driver’s License with compliance to Company's Driver Qualification Policy.
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with assistance.

Responsibilities

• Maintain customers’ accounts and documentation.
• Contact customers for lease renewals in home visits or by phone.
• Assist in achieving revenue and renewal goals.

Skills

Customer service experience

Multi-tasking

Strong communication skills

Empathy

Negotiation skills

Education

High School diploma or equivalent

Job description

A leading retail company in Inglewood, California is seeking a Customer Account Advisor to manage customer accounts and promote lease agreement renewals. The role requires strong interpersonal and multitasking skills, with a focus on customer satisfaction. Candidates should have a valid driver's license and at least two years of customer service experience. The company offers competitive pay, outstanding rewards, and an inclusive workplace culture that values diversity.