Customer Account Advisor: Payments, Renewals & Growth

Dev; Colorado Springs (CO); On-site; USD 21,352 - 22,386; Full time

Benefits offered by this job

Employee assistance program

401(k) plan with matching

Paid time off including holidays

Medical, dental, and vision insurance

Job summary

A leading retail company in Colorado Springs is looking for a Customer Account Advisor. This role focuses on maintaining customer accounts and ensuring satisfaction through effective communication and relationship-building. Candidates should have strong interpersonal and multitasking skills and the ability to engage customers both over the phone and in person. The position offers competitive pay and an inclusive work environment with significant benefits.

Qualifications

• At least 21 years old with a valid state Driver’s License.
• Must meet DOT requirements for certification.
• Two years of retail/customer service experience preferred.

Responsibilities

• Maintain customer accounts and document appointments.
• Contact customers who have not renewed their lease agreements.
• Assist in achieving revenue and renewal goals.

Skills

Interpersonal skills

Communication skills

Multitasking

Negotiation

Persuasion

Education

High School diploma or equivalent

Tools

Computer skills

Job description

A leading retail company in Colorado Springs is looking for a Customer Account Advisor. This role focuses on maintaining customer accounts and ensuring satisfaction through effective communication and relationship-building. Candidates should have strong interpersonal and multitasking skills and the ability to engage customers both over the phone and in person. The position offers competitive pay and an inclusive work environment with significant benefits.