Customer Accounts Advisor — Renewals & Ownership

The Aaron's Company, Inc.; Sherman (TX); On-site; USD 17,000 - 18,000; Full time

Benefits offered by this job

Dayforce Wallet

Career advancement

PTO

Sunday off

Health insurance

Health Savings Account

Flexible Spending Account

401(k) with match

Employee assistance program

Employee purchase program

Job summary

The Aaron’s Company, Inc. is seeking a Customer Accounts Advisor in the United States.

This role focuses on driving payment collections and lease agreement renewals, while building strong customer relationships over the phone and in person to move customers toward ownership of their merchandise. Providers of a comprehensive benefits package include on-demand pay, paid time off, health coverage, a 401(k) match, and career advancement opportunities.

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong multitasking, organizational, negotiation and persuasion skills.
• Uphold the Aaron’s Brand and protect company assets.
• Passion for making a positive difference in customers’ lives.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Job description

The Aaron’s Company, Inc. is seeking a Customer Accounts Advisor in the United States.

This role focuses on driving payment collections and lease agreement renewals, while building strong customer relationships over the phone and in person to move customers toward ownership of their merchandise. Providers of a comprehensive benefits package include on-demand pay, paid time off, health coverage, a 401(k) match, and career advancement opportunities.