Customer Accounts Advisor — Incentives & Growth

Aarons; Baton Rouge (LA); Presencial; USD 17.000 - 18.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Medical, dental and vision insurance

401(k) plan with matching

Descripción de la vacante

Aaron’s is seeking a Customer Account Advisor in Baton Rouge. You will coach customers, drive payment collections and lease renewals by understanding benefits, and ensure customers are fully satisfied with the product. You will build relationships over the phone and in person to move customers toward ownership.

The role emphasizes empathy, strong communication, multitasking, and the ability to navigate challenging conversations, with a focus on meeting daily revenue and renewal targets.

Formación

• High school diploma or equivalent preferred.
• Two years of retail/customer service experience preferred.
• Excellent interpersonal and communication skills.

Responsabilidades

• Maintain customer accounts and update information in the store system.
• Contact customers who have not renewed leases by phone or in home visits.
• Promote timely lease renewal payments and explain benefits.
• Assist in achieving daily, weekly and monthly revenue/renewal goals.
• Assist with merchandise returns and guest deliveries as directed.
• Clean and certify merchandise returned to the QA Center.
• Complete and maintain weekly vehicle maintenance and route sheets.
• Load, secure and operate company vehicle safely.
• Support the Sales Team as needed.
• Perform any reasonable duties requested by management.

Conocimientos

Empathy

Active listening

Clear communication

Relationship building

Negotiation

Persuasion

Multitasking

Organizational skills

Educación

High School diploma or equivalent

Descripción del empleo

Aaron’s is seeking a Customer Account Advisor in Baton Rouge. You will coach customers, drive payment collections and lease renewals by understanding benefits, and ensure customers are fully satisfied with the product. You will build relationships over the phone and in person to move customers toward ownership.

The role emphasizes empathy, strong communication, multitasking, and the ability to navigate challenging conversations, with a focus on meeting daily revenue and renewal targets.